Ever since I ran into a highly personable female TalkTalk rep who stopped me to admire my earrings in a shopping centre just before Christmas and then proceeded to convince me my life would be transformed by saving £2 per month over my previous internet provider, I have lived to regret it. My home broadband has become unreliable and as slow as hell. Any sort of internet activity has become a slog requiring the patience of Job.Complaints to TalkTalk either fall on deaf ears or solicit the bland script-inspired response that the area I live in must be at fault.
Must be that new mountain range that's sprung up in the middle of Oxford then.
I have now escalated my complaint to Ofcom pointing out it is most unfair to hold customers to 18-month contracts if little or no service is being provided and the contract is therefore being breached on the service provider's side first. They promptly referred me back to TalkTalk, not quite fulfilling the suicide risk criteria needed for Ofcom's consideration.
Checking my broadband speed against 'the internet's leading Broadband speed checker' the other night I am getting 2344 Kbps download speed out of the 1Mb-5Mb I should be getting for my postcode location.
Meanwhile there's the matter of all those hours of my life I will never get back trying to do the simplest things. And my poor much-neglected blogmates.
And did I tell you the one about the new LG camera phone which won't download pictures to my PC and how many hours I've wasted on that only to discover it is probably a software fault inside the phone all along and not my own bumbling incompetance (as inferred by those oh-so-helpful LG call centre staff)???
I'm an artist I tell you, an artist!!!!! I shouldn't have to concern myself with such triviata as battling telecoms companies. Isn't it bad enough I have to work for a living rather than gazing from my garret all day long, quill in hand? What would Lord Byron do in my shoes I ask myself?
Totter a bit. Probably.
